Deepening Security Inspection Expertise, Empowering Service Upgrades - 2024 China Railway Group Passenger Station Attendant Technician Training Program Opens at Beijing Jiaotong University

To thoroughly implement the work deployment of China State Railway Group Co., Ltd. (hereinafter referred to as "China Railway Group") on improving railway passenger transport service quality and strengthening the professional competence of frontline passenger transport personnel, address the pain points and difficulties in railway station passenger service, and comprehensively enhance the integrated service capabilities and safety control proficiency of passenger station attendants, the 2024 China Railway Group Passenger Station Attendant Technician Training Program was successfully launched at Beijing Jiaotong University. Outstanding frontline passenger station attendants from railway bureaus across the country gathered together to empower themselves through learning, drive progress through research, and jointly explore new pathways and methods for the high-quality development of railway passenger transport services.

As a national key university directly under the Ministry of Education and jointly established with China Railway Group, Beijing Jiaotong University boasts a profound heritage in railway education and is the birthplace of modern railway management and telecommunications education in China. Its transportation engineering discipline ranks among the world's leading programs, offering unique advantages in railway talent cultivation and industry technology R&D, providing solid academic support and high-quality teaching guarantees for the smooth implementation of this training program. The program focuses on the core job responsibilities of passenger station attendants, precisely aligning with frontline service needs, and features a curriculum system covering multiple modules including passenger service standards, safety control, emergency response, and security inspection expertise. Among these, railway station passenger security inspection, as a critical link in passenger transport safety and service, has become one of the key training contents.

Railway station passenger security inspection serves as the first line of defense for ensuring the safety of railway passenger transport and personal and property security. It directly impacts passenger travel safety and the service image of railway passenger transport. As the coordinators of station passenger services, passenger station attendants' security inspection expertise directly affects the quality and efficiency of security inspection work. Based on this, the training program specially invited Mr. Zhao Jinlong, General Manager of Beijing Daoxin Dechen Technology Co., Ltd., to serve as the instructor. Mr. Zhao has been deeply engaged in the field of railway intelligent security inspection for many years, possessing extensive frontline practical experience, industry R&D experience, and teaching experience. He also serves as a senior think tank expert for macroeconomic research at the National Joint Credit Service Platform and a senior think tank expert at the Yuanpei Expert Talent Database, delivering systematic lectures on railway passenger security inspection work.

Based on the requirements of laws and regulations including the "Measures for the Administration of Safety Inspection in Railway Passenger Transport," and grounded in the actual work scenarios of frontline passenger station attendants, the instructor delivered systematic lectures and in-depth sharing over four class hours, establishing a three-dimensional teaching model of "theory + practice + case studies" to ensure the content is professional, practical, and targeted. The course content closely aligns with the realities of railway security inspection work, with key coverage including identification and disposal standards for prohibited and restricted items on railways, security inspection equipment operation and maintenance techniques, standard procedures for personal and baggage screening, service etiquette for special groups during security inspection, and security inspection emergency response plans. It also incorporates current applications of intelligent railway security inspection technology, providing detailed introductions to the operational standards and advantages of new equipment such as AI intelligent security inspection systems, leg scanners, and intelligent sorting machines, while interpreting the application pathways of intelligent security inspection technology in improving inspection efficiency and eliminating inspection blind spots.

During the lectures, the instructor drew on years of frontline work experience to share a large number of typical security inspection cases, conducting in-depth analysis of common pain points encountered by frontline passenger station attendants in security inspection work, such as uncooperative passengers, difficulties in identifying prohibited and restricted items, and congestion during peak passenger flow periods, while proposing practical and feasible solutions and hands-on methods. The trainees listened attentively and interacted actively, proactively raising questions based on their own work experiences and engaging in in-depth exchanges and discussions with the instructor and peers. The learning atmosphere on site was vibrant. Participants universally expressed that the course content was highly substantive, not only consolidating their theoretical foundation in security inspection but also equipping them with practical operational skills and emergency response methods, which holds significant guiding value for enhancing their security inspection management capabilities and standardizing station security inspection work in the future.

It is reported that this Passenger Station Attendant Technician Training Program is an important initiative by China Railway Group to strengthen the development of frontline passenger transport talent teams and promote the quality improvement and efficiency enhancement of railway passenger transport services. It aims to further elevate the technician level and comprehensive competence of passenger station attendants through systematic professional training, building a high-caliber passenger transport talent team with exceptional professional skills, quality service, and rigorous work ethics. Leveraging its strong disciplinary advantages and extensive training experience, Beijing Jiaotong University provided professional teaching services and comprehensive support for the program, helping trainees achieve professional capability enhancement.

This security inspection training not only filled the gaps in security inspection expertise and skills among some frontline passenger station attendants but also promoted the exchange and sharing of security inspection work experience across railway bureaus, laying a solid foundation for standardizing railway station security inspection work, improving passenger service quality, and ensuring passenger travel safety. Finally, the instructor extended sincere wishes to all trainees, wishing them fruitful learning outcomes and successful completion of the training program. Upon returning to their posts, they are expected to flexibly apply the knowledge and skills acquired to their actual work, fully demonstrate the exemplary and vanguard role of technicians, safeguard passengers' safe travel with more professional service and a more rigorous attitude, and contribute to promoting the high-quality development of railway passenger transport services.